At Mo’Cocos, we take pride in delivering high-quality products and services to our customers. Each customized coconut and drink is crafted with care to ensure a delightful experience at your event. However, we understand that there may be instances where you might need to request a refund or return. Please read our policy carefully before making a purchase.
Refund Policy:
Due to the nature of our products being customized for each order, we do not offer refunds once the order has been confirmed and processed. We put significant effort into ensuring that each coconut and drink meets our quality standards and fulfills your expectations. If you have any concerns about your order, please contact us immediately, and we will do our best to address them.
Return Policy:
In the unlikely event that you receive damaged or defective products, please contact us within 3 days of receiving your order. We may require photographic evidence of the damage or defect to process your return request. Once approved, we will provide instructions for returning the product, and upon receiving the returned item, we will either issue a replacement or offer store credit, depending on the situation.
Cancellation Policy:
Orders can be canceled within 7 days of placing the order, provided that production has not yet begun. Once production has started, cancellations may not be possible, but please contact us as soon as possible if you need to make any changes to your order.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at hello@mediumpurple-mink-923091.hostingersite.com. We are here to assist you and ensure your experience with Mo’Cocos is as delightful as our products.
Thank you for choosing Mo’Cocos for your event needs!